Last updated: August 8, 2026
Processing Time
All orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or holidays are processed on the next business day.
Shipping Times
We ship internationally via YunExpress with full tracking on every order. Estimated delivery times after dispatch:
- United States: 7–14 business days
- Canada & International: 10–20 business days
Delivery estimates are not guaranteed and may be affected by customs processing, carrier delays, or high-demand periods (Q4/holidays).
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order at our Track My Order page.
Customs and Import Duties
Your order may be subject to customs fees and import duties upon arrival in your country. These charges are the responsibility of the recipient. ÉLOVIA is not responsible for delays caused by customs processing.
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us within 7 days of the expected delivery date at eloviaofficial.co@gmail.com. We will work with you to resolve the issue with a replacement or refund.
Contact Us
Questions about your shipment? Email us at eloviaofficial.co@gmail.com or call (804) 317-6653.