Last updated: August 8, 2026
We want you to love your ÉLOVIA piece. If you’re not completely satisfied, we’re here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, unworn, and in the same condition you received it, in its original packaging.
To initiate a return, please contact us at eloviaofficial.co@gmail.com with your order number and reason for return. We will provide you with return instructions.
Non-Returnable Items
The following items are not eligible for return:
- Items that have been worn or show signs of use
- Items not in their original condition or packaging
- Items damaged after delivery due to mishandling
Exchanges
If you received a defective or damaged item, we will replace it at no additional cost. Please contact us within 7 days of delivery with photos of the damage.
Refunds
Once your return is received and inspected, we will notify you by email. If approved, a refund will be processed to your original payment method within 5–10 business days. Original shipping fees are non-refundable.
Late or Missing Refunds
If you haven’t received a refund after 10 business days, first check your bank account and contact your credit card company. If you still haven’t received it, contact us at eloviaofficial.co@gmail.com.
Contact Us
Questions about returns? Email us at eloviaofficial.co@gmail.com or call (804) 317-6653.